Privacy Policy

Privacy Policy

Updated 1st June, 2024

This Privacy Policy applies to all personal information collected by Health Hunter Au Pty Ltd (we, us or our) via the website located at www.healthhunter.au (Website).

How We Use Your Information:

We use your personal information to:

• Provide and improve the Website and its functionalities.

• Connect you with healthcare professionals based on your search criteria.

• Send you informational emails, including newsletters and updates about our services.

• Respond to your inquiries and requests.

• Analyse user behaviour on the Website to improve our platform.

• Comply with legal and regulatory requirements.‍

‍Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a)     whether the information or opinion is true or not; and

(b)     whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

The kinds of personal information that we collect and hold about you may include:

• [identifying information, such as your name and date of birth]

• [contact information, such as your postal address, email address and telephone number]

• [details of any products or services that we provide to you]

• [information about how you use the products and services we provide]

• [records of our communications with you, including any messages you send us]

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

(a)     for the primary purpose for which it was obtained;

(b)     for a secondary purpose that is directly related to the primary purpose; and

(c)     with your consent or where required or authorised by law.

The kinds of sensitive information that we collect and hold about you may include:

• [health information, such as provided in your contact with us via the website ]

• Information provided by you in your communication to us

How we collect your Personal Information

(a)     We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

(b)     We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

(c)     We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.

(cd)     Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.‍

Purpose of collection

(a)     We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

(b)     We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

Purposes for which We Use Your Information

We use your personal information that we collect about you for the following purposes:

• [to verify your identity when you are dealing with us]

• [to determine your eligibility for any of our products or services]

• [to enable us to provide our products and services]

• [to answer your queries and requests]

• [to comply with our legal and regulatory obligations]

• [to monitor use of our products and services]

• [to assess, maintain, upgrade and improve our products and services]

• [to carry out education and training programs for our staff]

• [to manage and resolve any legal or commercial complaints or issues]

• [to carry out planning and forecasting activities and other internal business processes]

• [to keep you informed about our activities, including by sending out newsletters]

We may also use de-identified data to analyse trends and improve the platform’s functionality for everyone.

Sharing Your Information:

We may share your personal information with third-party service providers who help us operate the Website and provide our services. These service providers are obligated to keep your information confidential.

We may also share your de-identified information with third-party organizations for research and purposes that can benefit public health (e.g., disease prevention).

We will not share your personal information with any third party for marketing purposes without your consent.

How We Hold Your Information(a)     We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.

Access and correction

(a)     Under the Privacy Act you have the right to:

(i)        obtain access to the Personal Information we hold about you in certain circumstances; and

(ii)       correct inaccurate Personal Information subject to certain exceptions .

(b)     Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.‍

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by our Privacy Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.‍

Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.‍

How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: info@healthhunter.au.

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